ABOUT US
At Willow Tree Esthetics, We offer a range of treatments and products based on the principles of chronobiology and skin science. • Chronobiology is understanding the skins natural circadian rhythms to optimize skin health. • Skin Science harnesses the latest research in technology to create/use effective, evidence based treatments and products. We believe it's important to teach about self care and skin health from the very beginning, We offer services for all ages, including children and teens. After hour appointments are available by request only. Please use the waitlist feature to request after hour appointments or if you need a day and time that is not available on the calendar. Are you interested in paying in installments with Cherry payment plans? Get pre-approved today! Applying won’t harm your credit! https://pay.withcherry.com/willow-tree-esthetics Payment options through Cherry Technologies, Inc. are issued by the following lending partners: https://withcherry.com/lending-partners
CANCELLATION POLICY
Spa Policies - These policies are put in place to ensure the security of our business. Please reach out if you have any questions or concerns. Late Policy - 10 minutes - Fee $15.00 Clients who are 10 minutes late will need to pay a late fee on top of the service fee. No add ons can be performed. You may be asked to reschedule. If rescheduling is necessary, you are still required to pay the late fee and rescheduling fee. No Show Policy - 15+ minutes - Fee 100% of Service Clients who do not come to their scheduled appointment or are 15+ minutes late will be charged a No-Show Fee and are required to reschedule. If a Client No-Shows two times, they will be excused from our books. Cancellation Policy - 48 Hour Notice Fee 50% of Service - 24 Hour Notice Fee 75% Clients are required to give at least a 24-hour notice if they are unable to make it to their scheduled appointment. If the cancelation is less than 24 hours in advance, the cancellation fee will be charged. If the Client does not give 24-hour notice two times, they will be excused from our books. Rescheduling - 24 Hour Notice - Fee $15 Clients that need to reschedule within 24 hours of the scheduled appointment will be charged a $15 fee for Rescheduling. Card on File - No Unnecessary Fees Will Be Charged We require a card on file for every Client. This is to ensure that all policies will be kept and all fees will be paid. If fees go unpaid, you will be removed from my books. Please note that none of your information is visible to us, and no unnecessary charges will ever be made. Full payment of past fees and services is required to book an appointment if you’ve ever previously been removed from our books. Credit & Debit Cards - Processing Fee 3.5% We accept the following payment methods: Visa, Mastercard, Amex, Discover, Apple Pay, Google Pay, and Visa/Mastercard Gift Cards. Please note that Visa/Master Card Gift Cards can only be used in person. They can not be used to book an appointment online or be a card on file. A service charge of 3.5% will be applied to all card purchases. For your convenience, Clients may avoid this extra fee by paying with cash!
